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BOOKING POLICY

A $50 deposit is required for a 1 hour appointment or 50% for any appointment 2 hours or more.

Reservoir Skin Fitness Centre | Ella Baché Beauty, Body & Skin Specialists

No-shows and last minute cancellations enormously disadvantage our business. They mean that other clients cannot book those time slots with us and miss out. We ask that you arrive to your appointment at least 10 minutes prior so that your treatment is not affected and we are not running late for our next client.

We understand that sometimes you may need to change your booking – we kindly request 1 business day notice so that we can offer that time slot to another client.

Your deposit will be held for your next booking, or refunded. However, if you don’t provide us with 1 business day notice or you fail to turn up for your appointment your deposit will be forfeited.

We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to rebook your time slot.

If you do not wish to pay a booking fee you are more than welcome to try your luck on the day, with whichever therapist is available.

We sincerely appreciate your understanding.